Exchange and Return
Return and Exchange policy
Product may be returned within 30 days of the date of purchase stated on the shipping note enclosed with the order.
Note: Saturdays, Sundays and public holidays are included in the returnable period.
Only products purchased online at www.jellybunny.com are eligible for return if they meet the following criteria:
Faulty or defective products, or items damaged during shipping.
Incorrect items shipped.
All items must be in perfect condition, unused with original tags.
All sales and promotional items, accessories cannot be returned.
Delivery costs and any other expenses besides the product cost are not refundable.
If a product does not meet the conditions of this Return and Exchange policy, it will not be accepted and will be returned to you at your cost.
We recommended all returns to be sent via a method that allows tracking. Jelly bunny will not be responsible for the loss or delay of any returned items.
You will receive a refund of the full amount that you have paid on www.jellybunny.com or a discount code to use on www.jellybunny.com within 14 days from the date we received your product return. more detail please CLICK HERE.
Return and Exchange Channel
Product returning through the ONLINE CHANNEL
Fill out the return details on this LINK and then you would receive a confirmation email after the form completed
Enclosed the receipt document in the package and then return with the product that you want to return to the address as here below
After the returned product package is received and inspected you would have a confirmation email.
We would inspect and inform you of the inspection result of the returning product as soon as possible via email and you could check the returning product status by contacting us CLICK HERE.
Product returning through the Jelly bunny Stores
Bring the product in its original condition and the receipt from our online store to the counter at any branch of Jelly bunny store, within 30 days from the date on the receipt.
Our staff will check the product if it matches the return condition.
The return form will be filled in the system by our staff. After this process is done, you will receive a confirmation email.
Our online staff will check the received information and the product, then send the report to you shortly. If you would like to check your product status on the return process, please feel free to contact us CLICK HERE.
Exchange through all channel
Sorry for any inconvenience. The exchange process is not available on online channels and stores at the moment. Please return the product through an online channel and make a new purchase on our website.