Exchange and Return

Return and Exchange 

Return and Exchange Channel for purchase online at www.jellybunny.com

Return policy

• Product may be returned within 14 days from the day you received the product.

Note: Saturdays, Sundays and public holidays are included in the returnable period. 

• Only products purchased online at www.jellybunny.com are eligible for return if they meet the following criteria: 

• Faulty or defective products, or items damaged during shipping.

• Incorrect items shipped - All End Of Season (EOS) Items, Online credit or credit voucher and accessories cannot be returned.

• Each order is eligible for one time return request, with no restrictions on the quantity of items that can be returned.

• All items must be in perfect condition, unused with original tags. - Delivery costs and any other expenses besides the product cost are not refundable.

• If a product does not meet the conditions of this Return and Exchange policy, it will not be accepted and will be returned to you at your cost.

• We recommended all returns to be sent via a method that allows tracking. Jelly bunny will not be responsible for the loss or delay of any returned items.

• You will receive a refund of the full amount that you have paid on www.jellybunny.com or a discount code to use on www.jellybunny.com within 14 days from the date we received your product return. more detail please CLICK HERE.

Return processes

Product returning through the ONLINE CHANNEL

1. Fill out the return details on this LINK and then you would receive a confirmation email after the form completed

2. Enclosed the receipt document in the package and then return with the product that you want to return to the address as here below

3.After the returned product package is received and inspected you would have a confirmation email.

4. We would inspect and inform you of the inspection result of the returning product as soon as possible via email and you could check the returning product status by contacting us CLICK HERE.

Exchange Policy

• Product may be exchanged within 14 days from the day you received the product. Note: Saturdays, Sundays and public holidays are included in the returnable period.

• Only products purchased online at www.jellybunny.com are eligible for exchange

• All items must be in perfect condition, unused and unwashed with original tags.

• All sales and promotional items, all used discount code cannot be exchanged /returned.

• We reserve the right to exchange the product in case that is unavailable or sold out at www.jellybunny.com you will receive a refund through the discount code to use on www.jellybunny.com within 14 days from the date we received your product return. more detail please CLICK HERE.

• Faulty or defective products, or items damaged during shipping can be exchanged.

Exchange Condition Between At Store branch vs Online

Exchange Online	Exchange At Store
Product can be exchanged for a difference size only and unable to exchange with other products.	Ability to exchange for difference size or color or other product. base on following the Exchange at Store policy

Exchange processes

Exchange through the ONLINE CHANNEL

1. Fill out the exchange details on this LINK and then you would receive a confirmation email after the form completed ( How to exchange ? More detail CLICK HERE)

2. Enclosed the receipt document in the package and then return with the product that you want to return to the address as here below

3. After the exchange product package is received and inspected you would have a confirmation email.

4. We would inspect and inform you of the inspection result of the returning product as soon as possible via email and you could check the returning product status by contacting us CLICK HERE.

Exchange through Jelly Bunny Stores

1. Bring the product in perfect condition, following the product return conditions, along with the online purchase documentation, and contact a Jelly bunny's counter within 14 days from the day you received the product.
2. Store employees will inspect the condition of the product to ensure it meets the exchange conditions.
3. Once the in-store exchange is approved by the staff, you can choose the product you wish to exchange, in accordance with the detailed conditions as follows:

For further guidance and additional details on the exchange process, please refer to the table provided.

Exchange	Details
Prefer to Exchange product sizing with the same color and style	You have the ability to do so at no extra cost. However, this is contingent on the quantity of products available at each store branch. Please verify the product quantity before proceeding.
Prefer to exchange product with difference style or color	You can do this based on the in-store selling price at that time.- If the in-store selling price at that time is higher than the online order total, you will be required to pay the additional difference.- If the in-store selling price at that time is lower, the company reserves the right to not refund the price difference in any case.
Prefer to exchange product on the a differnece day or at another branch	You will receive store credit equivalent to the amount paid for the respective product. Store credit can be redeemed at any of our store branches. within 30 days from the issue date.